Principal Project Manager (Integrations and Customer Onboarding)

San Francisco, CA
Full Time
Experienced

Join a rapidly growing company revolutionizing the transportation industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. We are using technology to solve complex, real-world problems every day, and giving full transparency to the shipping process.

Cargomatic is transforming the way goods move around metropolitan areas by seamlessly connecting shippers with more than 35,000 professional drivers. It facilitates several thousand shipments per day, and cuts shipping-related carbon emissions by eliminating empty miles. We are solving complex, real-world problems for the industry, and giving full transparency to the shipping process. 

Cargomatic was named to the list of Built In Best Places to Work for 2023 & 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.

Our approach enables our employees - at all levels, and in every role -  to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. Visit www.cargomatic.com to learn more.

Principal Project Manager (Integrations and Customer Onboarding)

Cargomatic is in search of a Principal Technical Project Manager with agile project management skills to execute against our massive vision. Are you passionate about technology? Can you put the customer experience and value proposition before everything else? Can you take complex ideas and present them simply to both internal and external stakeholders? We’re looking for a customer success driven Project Manager to partner with our engineering and business teams in delivering a transformative experience and value to our customers.

Our ideal candidate knows the transportation and supply chain industry EDI & API transaction sets, and has worked with customers and business users to successfully implement solutions. This individual enjoys building and deploying solutions that are easy to use and fully documented. We've got plenty of room for you to be creative, make an impact, solve impossible problems, and change an industry. 

What You’ll Be Doing:

  • Marketplace Onboarding & Adoption: Own delivery of product to customers and contribute to accelerated customer onboarding & adoption
  • Be customer-centric; develop innovative product solutions that are grounded in a deep understanding of customer needs to deliver the best customer experience. 
  • Develop and maintain strong relationships with clients and stakeholders, ensuring their satisfaction with our products and services.
  • Provide regular project status updates to senior management and stakeholders
  • Foster tight partnerships with engineering, sales, finance, and operations
  • Identify and mitigate project risks and issues, and escalate as necessary
  • Manage marketplace participants’ API/EDI integrations along with Integration Engineering lead
  • Implement the best technical solutions for our customers and carrier integration requirements
  • Test EDI and RESTful API interfaces for customer implementation
  • Identify and mitigate project risks and issues, and escalate as necessary
  • Assist in analysis and identification of process improvement and propose solutions for more efficient processing
  • Provide post-production support for customers & internal stakeholders
  • Identify, investigate, and resolve EDI/API transaction errors or other issues
  • Follow-up on all questions and requests directed to the support team in a timely manner until there is a confirmed resolution
  • Scrum Process: Run sprint pre-planning, and retrospectives to drive continuous improvement for customer onboarding
  • Documentation: Build documentation of onboarding processes and procedures.


What We’re Looking For:

  • 10+ years of relevant project management experience with a track record of successful software product deliveries for enterprises and SMBs
  • Bachelor’s degree in Engineering or Business
  • Exceptional communication and management skills, including presentation, formal writing, verbal, and email communication
  • Proven ability to work across functions and influence senior leaders and stakeholders to drive customer success (time to value)
  • Ability to understand complex business problems, develop effective solutions based on delivering value for customers and the business
  • Extensive experience working with EDI standards
  • Familiarity with RESTful APIs and Microservices 
  • Knowledge of the current Logistics/Transportation and Supply Chain EDI transaction sets
  • Hands-on EDI support experience a plus
  • Ability to demonstrate initiative and meet deadlines
  • Able to work autonomously and in a dynamic team environment
  • Detail-oriented with demonstrated ability to handle multiple tasks simultaneously.

Benefits & Perks:

  • Competitive compensation (see below for details)
  • Medical, dental, and vision benefits
  • 401K company match program
  • Flexible paid time off (PTO) and paid holiday. 

The expected salary range for this role is $145,000 to $160,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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